No products in the cart.
The following booking conditions form the basis of your contract with Al Bayyinah Travles Hajj & Umrah (“we”, “us”, and “our”). Please read them carefully as they outline our respective rights and obligations. By asking us to confirm your booking, we assume you have read and agreed to these booking conditions.
These conditions only apply to trip arrangements you book with us and which we agree to make, provide, or perform as part of our contract with you. All references to “trip”, “booking”, “contract”, or “arrangements” pertain to such trip arrangements unless otherwise stated. References to “departure” mean the start date of these arrangements.
To make a booking: When we have already confirmed the availability of your chosen arrangements and you book within any applicable time limit, your booking will be considered firm, and a contract between us will be established as soon as we receive your completed application form and deposit. We will then send you a receipt for all payments made and our invoice. If we have not confirmed availability, your booking will be considered firm, and a contract will be established when we dispatch our invoice to you. When you book through our website without prior confirmation of availability, any electronic acknowledgment of your booking is not a confirmation. Please check your invoice carefully as soon as you receive it and contact us immediately if any information appears incorrect or incomplete.
The price quoted for any trip covers the cost of planning, organizing, and carrying out the trip, including group equipment, supplies, accommodation, administration, and staff. You are responsible for the following expenses: vaccination fees, travel insurance, travel costs to and from the trip’s start/return point, including international flights, passport and visa costs, personal equipment, personal expenses during the trip, and any other expenses specifically excluded in the trip description and/or invoice.
We reserve the right to make changes to and correct errors in quoted prices at any time before your trip is confirmed. We will inform you of any errors we are aware of and the applicable price at the time of booking.
Once the price of your chosen trip has been confirmed at the time of booking, we will only increase or decrease the price in the event of any change in our transportation costs, dues, taxes, fees, or exchange rates used to calculate the cost of your trip, subject to the correction of errors.
If you do not inform us of your decision within this period, we will assume you have chosen to pay the surcharge. Any surcharge must be paid with the trip’s balance or within 14 days of the surcharge invoice issue date, whichever is later. If a refund is due, we will pay you the full amount of the decrease in our costs.
Special requests: Please inform us of any special requests before making your booking. We will endeavor to meet or arrange for our suppliers to meet these requests when possible. Confirmation that a special request has been noted, passed on to the supplier, or included in your invoice or other documentation is not confirmation that it will be fulfilled. All special requests are subject to availability unless specifically confirmed. For your protection, you should obtain written confirmation that a special request will be met if it is important to you.
Depending on the reason for cancellation, you may be able to reclaim these charges (less any applicable excess) under the terms and conditions of your insurance policy. Claims must be made directly to the insurance company. If a partial cancellation affects the original price calculation, we will recalculate and re-invoice you accordingly.
You may transfer your booking to another person (introduced by you) if you are unable to travel, provided you notify us at least two weeks before departure and subject to the practicality of changing certain bookings made in your name. All costs and charges incurred by us and/or imposed by our suppliers as a result must be paid before the transfer can be completed. Any overdue balance payment must also be received.
Changes to your confirmed trip may be considered based on practicalities and availability, but there may be associated costs. We do not charge an amendment fee but will pass on any extra costs involved in providing additional or alternative services incurred by our suppliers. Changing holiday dates will usually be treated as a cancellation of the original booking and re-booking, with cancellation charges applied. Changes may result in the recalculation of the holiday price if the basis on which the original price was calculated has changed.
Changes and cancellations by us: We may need to make changes to and correct errors in advertised and confirmed details and cancel confirmed bookings, which we reserve the right to do. Our trips may require a minimum number of participants. If the minimum number of bookings for a particular trip is not met, we are entitled to cancel it. We will notify you of such a cancellation no less than 28 days before departure.
Conditions of suppliers: Suppliers, including transport operators, provide their services in accordance with their terms and conditions, which may limit or exclude their liability to you in the event of death, personal injury, delay, or loss/damage of personal possessions.